Our Services
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Our Services
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CATHY AI™ CHATBOT — CUSTOMER -FACING AI
Your customers have questions.
CathyAI Chatbot answers them — 24/7.
Whether you run a professional services firm, a shopping centre, or a nonprofit — CathyAITM Chatbot is trained on your brand, not a generic script. It engages visitors, answers real questions, and converts
Works for:
Professional Services
Retail & Shopping Centres
Nonprofits & Community Orgs
Multi-Location Brands
Healthcare & Legal
Built by EMDigital — a North American AI marketing and automation agency. CathyAITMChatbot is deployed across B2B professional services firms, B2C retailenvironments including shopping centres, and nonprofit and community organizations. Full setup by our team. Live in 5–10 business days. No technical work required from you.
Your clients, customers, and community members are asking questions right now —on your website, at midnight, on a Sunday.
A contact form won't answer them. A staff member or volunteer isn't available. But your AI chatbot is — and the organization that responds first almost always wins the client, the sale, or the community member's trust.
THREE MARKETS . ONE CHATBOT PLATFORM .
CathyAI™ Chatbot is built for B2B, B2C, and nonprofit — and trained to know the difference
Heading A law firm prospect, a shopping centre visitor, and someone looking for community services each need a completely different conversation. CathyAI™ Chatbot is configured for your environment — not retrofitted from a one-size tool6
PROFESSIONAL SERVICES — B2B
Turn website visitors into booked appointments.
For law firms, financial advisors, accountants, healthcare providers, insurance brokers, and real estate agencies — CathyAI™ qualifies prospects, captures contact details, and books discovery calls before your team even logs on in the morning.
→ Qualifies leads by service, location, and urgency
→ Books discovery calls and consultations automatically
→ Answers FAQs about services, fees, and process
→ Routes high-intent leads to CRM with full context
→ Works in lockstep with your PPC campaign
RETAIL & SHOPPING CENTRES — B2C
Give every shopper an instant, knowledgeable guide.
For shopping centres, multi-location retailers, and consumer brands — CathyAI™ answers the questions your staff field a hundred times a day: hours, directions, what's on sale, where to find a specific store, upcoming events, and more.
→ Tenant directories, store hours, and wayfinding
→ Event listings, promotions, and seasonal campaigns
→ Parking, transit, and accessibility information
→ Product availability and inventory questions
→ Captures shopper contact details for loyalty programs
NONPROFITS & COMMUNITY ORGS
Free your team to focus on mission — not repetitive questions.
For nonprofits, charities, community service organizations, and social enterprises — CathyAI™ handles the high-volume questions that consume staff and volunteer time, so your people focus on the work that actually changes lives.
→ Program eligibility, service hours, and intake guidance
→ Volunteer signup and onboarding information
→ Donation pathways and fundraising campaign support
→ Event registration and community program questions
→ Multilingual support for diverse communitie
The cost of not being there when someone asks.
WHY IT MATTERS
Whether it's a prospect researching your firm at 11pm, a shopper checking mall hours on Saturday morning, or a community member trying to access services on a holiday — unanswered questions become lost opportunities.
24/7
Always on — no after-hours leads or shoppers lost
5–10
Business days from contract to live on your site
0
Technical work required from your team
How it Works
CathyAITM opens a contextual conversation based on the page — a services page for a B2B prospect, a store directory page for a shopper. Every opener is relevant, never generic.
Visitor or shopper arrives
1
Trained on your specific data — services, pricing, store tenants, events, hours, FAQs — CathyAITM responds in natural language. No dead ends, no "I don't understand that."
It answers their real question
2
For B2B: name, email, service interest, and timeline. For retail: email for promotions or loyalty signup. For nonprofits: program interest, eligibility details, or volunteer intent. Collected conversationally — never a cold form.
It captures the lead, shopper, or community member
3
High-intent B2B conversations route to your CRM. Retail shoppers get confirmations or promotion codes. Nonprofit visitors get program referrals, intake next steps, or a staff handoff — whatever the right action is for your
organization.
It hands off or follows up
4
One platform. Configured for your market.
Trained on your brand. Built for how your customers actually behave.
One platform. Configured for your market.
Trained on your brand. Built for how your customers actually behave.
Services We Provide
This is the space to introduce the Services section. Briefly describe the types of services offered and highlight any special benefits or features.
Service Name
This is the space to introduce the Services section. Briefly describe the types of services offered and highlight any special benefits or features.
Service Name
This is the space to introduce the Services section. Briefly describe the types of services offered and highlight any special benefits or features.
Service Name
CHATBOT FOR PROFESSIONAL SERVICES
Lead qualification & capture
Qualifies prospects by service, location, and urgency — with full context routed to your CRM.
Appointment & call booking
Books discovery calls and consultations directly in chat — no email back-and-forth.
FAQ & service answers
Answers questions about services, fees, and process — trained on your specific offering.
PPC conversion amplifier
Turns every paid ad visitor into a conversation instead of a bounce rate.
CRM integration
Leads flow into GoHighLevel, HubSpot, or Salesforce automatically.
Live team handoff
Escalates complex inquiries with full conversation history — no one starts over.
CHATBOT FOR RETAIL & SHOPPING CENTRES
Tenant directories & wayfinding
Store locations, hours, parking, transit, and accessibility — 24/7 without staff.
Events & promotions delivery
Seasonal promotions, new tenants, and event details pushed through every conversation.
Product & inventory guidance
Guides shoppers to the right store, department, or product every time
Loyalty & shopper capture
Captures contact details conversationally for loyalty programs and re-engagement.
Location-aware responses
Personalizes every response to the right property — correct hours, contacts, services.
Live guest services handoff
Escalates to your team with full context when a shopper needs a human.
CHATBOT FOR NON PROFITS & COMMUNITY
Program intake & navigation
Guides community members to the right program and handles eligibility questions automatically.
Volunteer signup & onboarding
Handles volunteer inquiries and captures intent details without staff involvement.
Donation & fundraising support
Guides donors through giving pathways — conversationally, never coldly.
Multilingual support
Serves visitors in multiple languages for newcomer and multicultural communities.
Event registration & programs
Handles registration and service eligibility at any hour, without staff involvement.
Staff & volunteer handoff
Escalates immediately with full context when a community member needs a human.
Who It's For :
Built for the organizations where the firstresponse builds trust.Browse by your organization type.
Law Firms
Qualify potential clients, capture case details, and book consultations — without yourintake team repeating the same questions all day.
Accounting & Tax
Handle volume inquiry periods without adding staff. CathyAI™ answers the preengagementquestions and books intake calls automatically.
B2B Companies running PPC
Convert more paid traffic the moment visitors land. Every ad dollar becomes aconversation instead of a bounce rate.
Financial Services
Financial servicesAnswer service and product questions, capture prospect details, and book discoverycalls — on-brand, compliant, and available after hours.
Real Estate
Qualify buyers and sellers, answer listing questions, and book showings — even whenyour agent is with another client.
Healthcare & Wellness
Handle appointment inquiries, answer service questions, and route patientsappropriately — with regulated industry privacy standards built in.
The EMDIGITAL Difference
We've deployed CathyAI™ in boardrooms, shopping centres, and community organizations.
Most chatbot vendors give you a tool and a help article. EMDigital handles everything — training CathyAI™ on your environment, integrating it with your systems, and configuring it for how your specific customers, shoppers, or community members actually behave. We bring cross-market experience across professional services, retail, and non-profit — and as a BIPOC-owned agency, we understand mission-driven organizations from the inside out.
Live deployments in professional services, retail,
and nonprofit sectors
Full setup and training by our team
— no DIY on your side
Ongoing optimization as your offers, programs,
or services change
Integrated with your CRM, booking system, retail
platform, or donor management tool
Multilingual configuration available for diverse
communities
Canadian data residency available on
all engagements
Security and compliance for regulated industries, consumer data, and community information
BIPOC-owned agency —equity, inclusion, and
community impact built into how we work
Frequently asked questions
Ready to stop losing clients, customers, and community members to unanswered questions?
Book a 20-minute demo and see CathyAITM Chatbot answer real questions about your organization — whether you're a professional services firm, a shopping centre, or a nonprofit. We'll show you exactly what it would say to your visitors before you commit to anything.